Frequently asked questions

Your questions answered.
What is Xenet and how can it help my business?
Xenet is an AI-powered business platform that revolutionizes how companies operate, make decisions, and grow. We combine advanced artificial intelligence with business automation, offering tools for data analysis, forecasting, task automation, and strategic decision-making. Our platform helps increase productivity, optimize operations, and provide deeper insights into your business data.
What AI capabilities does Xenet offer?
Xenet offers advanced AI capabilities including business forecasting, predictive analytics, natural language processing for task automation, and AI-powered insights across multiple business functions. Our platform can analyze trends in revenue, customer growth, and market conditions, while also automating repetitive tasks and providing actionable business intelligence.
How long does implementation take and what's the process?
Our typical implementation takes about three months, divided into phases covering core platform architecture, frontend development, API integration, and deployment. We work closely with your team throughout the process, gathering requirements, configuring the platform to match your workflows, and providing comprehensive training and documentation.
How does Xenet handle data security and compliance?
We implement robust security measures including end-to-end encryption, multi-factor authentication, and role-based access control. Our platform is compliant with GDPR and CCPA regulations, and we maintain secure data centers with regular security audits. All sensitive data is encrypted and processed according to international security standards.
What kind of technical support and maintenance do you provide?
We offer comprehensive technical support including server maintenance, security updates, and ongoing platform optimization. Our team provides both AI and human customer service support 24/7 through multiple channels including live chat, email, and phone support. We proactively monitor your systems to identify and resolve issues before they impact your operations.
Do you offer custom development services?
Yes, we provide custom development services to tailor the Xenet platform to your specific business needs. This includes custom integrations, workflow automation, specialized AI models, and bespoke features development. Our team can build custom solutions while maintaining seamless integration with the core Xenet platform.
What are your pricing models?
We offer flexible SaaS-based pricing models that can be tailored to your organization's size and needs. Our platform is available as a standardized solution with tiered pricing based on features and user count, or as a retainership option starting at £2,500 per month.
How does Xenet integrate with existing business tools?
Xenet features a flexible integration framework that connects with over 400 business tools including Google Workspace, Salesforce, Slack, WhatsApp, and various CRM systems. Our APIs enable seamless data exchange and workflow automation across platforms, enhancing the functionality of your existing tools with AI capabilities.
Can I integrate my Email, Calendar and CRM with Xenet tools?
Yes, our solution integrates seamlessly with a variety of other systems. We can connect to over 400 services ranging from CRMs like Salesforce, Hubspot and Pipedrive, to apps like GMail, GDrive,Google Calendar, Slack, Whatsapp, Telegram and more!
What kind of training and onboarding do you provide?
We provide comprehensive training and onboarding including user manuals, API documentation, and admin training materials. Our team offers hands-on training sessions, video tutorials, and ongoing support to ensure your team can effectively utilize all platform features. We also provide specialized training for different user roles within your organization.
What future enhancements are planned for Xenet?
Our roadmap includes advanced AI assistants for specific business roles, enhanced predictive analytics with anomaly detection, computer vision capabilities, blockchain integration for secure record-keeping, IoT device integration, and quantum computing applications. We continuously evolve our platform to incorporate cutting-edge technologies and meet emerging business needs.
What measures are in place to ensure the security of our data?
Data security is a top priority for us as we understand that any breach could put both us and most of our customers out of business—and behind bars. We employ robust security measures, including data encryption, secure data centers, and regular security audits to ensure this never happens.
Can I customize the workflow to match our company's deal process?
Yes, our platform is highly customizable. During your onboarding we securley gather information about your company and its processes from a variety of sources. We then use this information to train our AI and pre-configure the platform to match your existing workflows.
Is there a mobile version available for your platform?
Yes, we offer a mobile version that provides all the key functionalities of our desktop platform, allowing you to access your systems on the go.
What kind of support do you offer?
We offer comprehensive support through multiple channels, including 24/7 live chat, email, and phone support. We also offer both AI and human customer service support on all our channels. Since we help you monitor your internal network, we will know if you're having issues before you do and sort them out.